FAQ

Frequently Ask Question

General Info
What is Econmart?
Econmart is an exciting online service from Econmart. This service allows you to order a wide range of products from the comfort of your own home, and have them delivered directly to your door at a time that suits you. We offer you the best price just like in stores and many promotions so that the major benefits of shopping in Econmart are available to everyone by accessing to the Internet.
What should I do if I forget my password?
What products are available in the Econmart?
Do I need to register and why?
Ordering Process
How do I get started?
Step 1: Key in the postal code number
Step 2: Select your desired item
Step 3: Key in your personal details
Step 4: Key in your delivery details
Step 5: Make the payment for the products
Step 6: You will receive an Order Confirmation number and a copy of confirmation email
Step 7: Wait for item to be delivered / Collect at Store
What are the next steps after putting products in my shopping trolley?
Will I receive any order confirmation after placing the order?
Can I pick up my online order from the store directly?
Order Cancellation
Can I cancel my order after my order has been confirmed?
No, you cannot cancel the order. Change of Mind is not applicable for any exchange or refund. As stated in our Exchange & Refund Policy, only the conditions below are permitted for exchange (subject to our verification)

a) Wrong Item(s) was delivered;
b) Item(s) different from the agreed description/not as advertised;
c) Item(s) with physical damage;
d) faulty/defective Item(s);
e) Counterfeit/Fake Item(s); or
f) Such other circumstances which may be prescribed by us from time to time.
Can I cancel my order when shipment is already in-transit?
Can I cancel my order after the order delivered to me?

Payment Method

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